Privacy Policy

Details we collect

To run your account we can hold your name, home address, date of birth and gender, together with your email address and phone number.

How we treat your data

We handle personal data with respect for your rights as an account holder. We collect it only for a specific, lawful purpose and keep it secure. It may be used for marketing on an opt-out basis, for customer relationship management, and to train and refine our AI systems.

When we share information

• A Governing Authority can ask your bank or financial institution for information about your account, and we will authorise that institution to release it.
• We hand over personal data when a Governing Authority orders it or a provision of the Governing Law requires it.
• To detect and control fraud, data can go to third parties such as address verification services.
• If we have reasonable grounds to suspect irregularities on your account, we may disclose data to the relevant recipients.

We never sell your personal or company information or pass it on to others for their own use, and we only send you information or materials you have asked for.

Your rights

You may see the personal data we hold about you and have wrong or inappropriate details corrected or deleted. Opting out of marketing emails takes one message to our Support Centre. Only registered real or guest players who agreed during sign-up, or who left their email or phone number in a giveaway, receive our marketing.

Account checks

Opening an account means you agree to the verification we need. We may ask for documents after a deposit or before a withdrawal, for example a clear copy of a valid identity document, a copy of the card you used that shows the holder's name, and a recent bank statement or utility bill as proof of address. Sometimes we ask for these copies to be certified by a registered notary, and we may ask how much you intend to gamble. For fraud and anti-money-laundering reviews we can request details on the source of your funds or wealth. Where we cannot confirm who you are, the account can be frozen and payments held back.

We keep these documents confidential for five years after your account closes, or longer when a regulatory reason requires it.

Age

Only people older than 19 may play at Villento Casino. If we find someone under that age using our software, all of their play is voided, any winnings are forfeited, and we may inform the authorities.

International users

Data we collect may be moved, processed and stored in other countries. Their data protection rules can differ from those where you live, and your information there could be accessed by governments, courts or law enforcement under local law.