Contact Us
Help around the clock
Our Support Centre is staffed round the clock, all week long. Every question comes in by live chat or by email, and our team works in several languages.
Live chat
Pick live chat when you want a reply straight away. You talk to a member of our support staff in real time, and you can open the chat from the banking pages of your account too, through the live help button.
Email suits questions that are not urgent. In the Support Centre you choose the subject of your question from a list and then press the email button. We aim to answer each message within 48 hours.
Topics our team handles
- Registration, login details and changes to your personal details.
- Deposits, withdrawals and the verification documents we request.
- Bonuses, wagering and Casino Rewards points.
- Deposit limits, cooling-off periods and self-exclusion.
- Opting out of promotional emails or closing your account.
Complaints
Raise any complaint with our Support Centre first, and do it within 6 months of the event. A dispute we cannot settle goes to eCOGRA, our independent dispute body, whose ruling is final. You may also send a complaint to the Kahnawake Gaming Commission yourself.